PATIENT BILL OF RIGHTS AND RESPONSIBILITIES
OrthoWashington represents a Patient’s Bill of Rights with the expectation that the observance of these rights will contribute to more effective patient care and greater satisfaction for the patient, physicians and organization.
Patient care outcomes are influenced by the degree to which the rights are communicated, understood and respected during each patient encounter with OrthoWashington.
The right to be cared for and treated with respect and dignity and consideration.
To be protected from abuse and neglect.
To access protective services.
To have confidentiality, privacy, security, spiritual care and not restricted from communication with others. If communication restrictions are necessary for patient care and safety, OrthoWashington must document and explain restrictions to family and patient.
To be informed and agree to their care; to be given information about procedure, risks and benefits, so that they may give informed consent.
To be informed of unanticipated outcomes.
To be involved in all aspects of their care including refusing care and treatment, and resolving problems with care decision.
To have family input in care decisions, in compliance with existing legal directives of the patient or existing court-issued orders.
To be informed of any person other than routine personnel that would be observing or participating in his/her treatment and to refuse that observation and/or participation.
To information concerning the facility to which he/she may have to be transferred. The facility, that the patient is to be transferred to, must give approval prior to the patient transfer.
To know if any research will be done during his/her treatment and has the right to refuse it.
To complain about their care and treatment without fear of retribution or denial of care, to have timely complaint resolutions within 30 days.
To be free from any act of discrimination, abuse, harassment, reprisal and receive care in a safe setting.
Personal privacy and to know the facility will comply with rules for privacy and security-HIPPA.
To examine and receive and explanation of his/her bill regardless of the source of payment.
To be provided with a written statement of their patient rights.
To provide accurate and complete information regarding health, medications, including over the counter, dietary supplements, past complaints, hospitalizations and any health matters.
To read and understand all permits and consents to be signed, asking Physician or Nurse to clarify any questions.
Promptly report any changes in their condition to the Physician.
To notify OrthoWashington if you have a living will, medical power of attorney, or other directive that could affect your care.
Follow the treatment plan as prescribed by his/her provider.
To provide adult transportation to and from OrthoWashington and remain with you for 24 hours, appropriate to the medications and/or anesthesia to be given, and according to, the preoperative instructions.
Comply with policies to ensure safety of patient, staff and visitors.
Understand their acceptance of responsibility if they refuse medical treatment or instructions.
To assure all payments for service rendered are on a timely basis and ultimate responsibility is the patients, regardless of the insurance coverage.
To provide financial and/or insurance information regarding who will be responsible for the bill including current address and authorized contact information.
Be considerate of rights of other patients.
Adhere to and respect organizations rules and regulations affecting care and conduct.
To notify administration of OrthoWashington if the patient or the patient’s representative thinks their right(s) have been violated or if the patient has a significant complaint.
Every health care facility in Washington State is responsible to provide safe and competent care. Whenever possible, you should discuss any complaint or concern about your health care with the facility administration. Usually the facility has a process for handling and resolving issues and complaints.
Anyone who has concerns about care received at this facility may contact the following agencies:
Mail: HSQA Complaint Intake
PO Box 47857
Olympia, WA 98504-7857
Phone: 1-800-633-6828 - This number is on a 24 hour-7 day a week message machine.
A registered nurse will return your call Monday through Friday, 8:00 AM to 5:00 PM.
Office of the Medicare Beneficiary Ombudsman: www.medicare.gov/ombudsman/resources.asp
Medicare help and support: 1-800-MEDICARE
Joint Commission (JCAHO):
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: 800-994-6610 - Monday through Friday, 8:30AM to 5:00 PM Central Time