SURGERY PATIENT Resources

Washington Institute Orthopedic Center is the surgery side of our practice. We want your surgery to go as smoothly and successfully as possible.

To prepare for your surgery, please review the following five steps:

Step One - Preparing for Your Surgery

Click to read: Preparing for Your Surgery (PDF)

Step Two - Insurance and Financial Arrangements

While we do our best to assist you any way we can, you are responsible for understanding your specific insurance coverage. Whether you have commercial insurance, Medicare, or Medicaid, we recommend that you contact your carrier in advance to clarify your benefits, determine if the doctor and the facility are both covered “in network", and determine if any pre-certification is required.  

Click to read: Financial Payment Policy (PDF)

We accept insurance from most major carriers. However, there are some we do not accept. Contact your insurance carrier to verify your plan's coverage.

Click to read: Approved Insurance Carriers (PDF)

We will confirm your insurance coverage and contact you via phone and mail prior to you surgery to clarify what will be your financial responsibility, if any. When you have any questions, we encourage you to call our billing office at (425) 284-0660 or email us at billing@orthowashington.com.​

Step Three - Complete the Necessary Forms

The following forms need to read, completed, signed, and returned to our office prior to your surgery:

Click to read: Financial Agreement (PDF)

Click to read: Notice of Policy Regarding Advance Directives (PDF)

Click to read: Pre-Operation Questionnaire (PDF)

Let us know if you have any questions about these forms.

Step Four - Your Surgery Day

Be sure to arrive at our Surgery Center on time to complete any outstanding paperwork and make final preparations for your surgery.

You will be asked to read our Notice of Privacy Practices and sign an acknowledgment of your receipt of this information in our office.

Click to read: Notice of Privacy Practices (PDF)

It is very important for you to report any previously unlisted medications you are taking (including dosage and frequency) or changes to the dosage or frequency of medications you have already reported. It’s also important to inform us of any unreported surgical procedures you may have received since your last visit to our office.​

Step Five - After Your Surgery

Our nurses will give you and the person taking you home from your surgery verbal and written discharge instructions. It’s very important that you follow these instructions to manage post-surgical pain and promote a quick recovery. You may also receive printed post-operative rehabilitation protocols to assist with your healing and recovery. A list of  printed material you may receive after surgery is listed below.

After you have had some time to recover, we invite you to provide some feedback on your surgery experience.
taking our Surgery Patient Survey.

Click to take our brief: Surgery Patient Survey

Thank you for choosing Washington Institute Orthopedic Center / OrthoWashington for your orthopedic care. We are dedicated to your care and healing.​

Patient Forms and Documents

​You can access patient surgery forms, information, and discharge instructions from our website at this link:
Patient Forms and Documents

Complaints

Washington Institute Orthopedic Center are responsible to provide you safe and competent care. Whenever possible, you should communicate any complaint or concern about your surgery care with our surgical center administrator, Kory Lorimer, at sca@orthowashington.com or (425) 899-5566.

Anyone who has concerns about care received at our facility may also contact the following agencies:

Medicare
Mailing Address:
HSQA Complaint Intake
PO Box 47857
Olympia, WA 98504-7857
Phone: 800-633-6828 - This number is on a 24-hour / 7-days-a-week message machine. A registered nurse will return your call Monday through Friday, 8:00 AM to 5:00 PM.
Fax: 360-236-2626
Email: HSQAComplaintIntake@doh.wa.gov
Office of the Medicare Beneficiary Ombudsman: Website Link
Medicare help and support: 1-800-MEDICARE

Joint Commission (JCAHO)
Mailing Address:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone:  800-994-6610 - Monday through Friday, 8:30AM to 5:00 PM Central Time
Fax: 630-792-5636
Email: complaint@jointcommission.org
Web: www.jointcommission.org